Terms and Conditions
These Terms and Conditions became effective on November 1, 2024. We strongly recommend reading them in full before engaging in any gaming activities on the platform. By accessing or using the site, you automatically accept and agree to be bound by these rules. They are governed by the applicable laws of the jurisdiction where the operating company is incorporated, and in cases of interpretive differences, the English version takes precedence. The services are offered by a fully licensed company in compliance with its home country's regulations. For an introduction to our platform and services, visit Ninewin Casino.
General Provisions
Engaging in games carries the risk of losing deposited funds. Online gambling may be prohibited in certain jurisdictions, and the casino provides no legal advice or assurances about the legality of its services in your location. You participate voluntarily and at your own risk, taking full responsibility for ensuring compliance with local laws. The platform is owned and operated by its licensed company. Gambling can be addictive—play responsibly—and only individuals aged 18 or older are permitted to register and play. These Terms may be updated periodically, with significant changes usually communicated via email, though we encourage regular checks of this page. They form a binding contract; disagreement with any part requires immediate cessation of use. You consent to electronic communications (email, SMS, calls) for account-related or promotional purposes, though you may opt out of marketing while still receiving essential notifications.
Game Availability Restrictions
Some games may be unavailable in specific regions due to provider policies, which can change over time. Attempts to circumvent geo-restrictions (for example, through VPNs or similar tools) to access restricted content may result in forfeiture of winnings, deposits, or bonuses, account suspension or closure, and no obligation to return affected amounts. Notable restrictions include:
Fashion TV Video Slot is blocked in Cuba, Jordan, Turkey, and Saudi Arabia. Planet of the Apes is unavailable in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine. Vikings is restricted in additional areas such as Cambodia, Canada, France, Indonesia, Laos, Myanmar, Papua New Guinea, South Korea, and the United States, among others. Narcos cannot be played in Indonesia or South Korea. The Universal Monsters series (including Dracula, Creature from the Black Lagoon, Phantoms Curse, and The Invisible Man) is limited to select European and related territories like Andorra, Austria, Cyprus, Finland, Germany, Greece, and others.
Players from certain countries (including Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, UAE, and Ukraine) are ineligible for NetEnt jackpot wins (such as Mega Fortune or Arabian Nights); any such wins will be voided despite preventive measures. Additional provider-specific bans apply, for instance Amatic games for Australians, Microgaming titles in the USA, Singapore, Italy, Denmark, and more, and NYX (NextGen) games for Canadian residents.
Accepted Currencies
The site supports gameplay in various currencies, including EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD, BTC, and select other cryptocurrencies.
Eligibility Requirements
Only residents of jurisdictions where online gambling is legally permitted may participate; verifying local regulations is solely your responsibility. The minimum age is 18, or the higher limit set by your jurisdiction for online gaming. You must confirm that your participation does not violate applicable laws before depositing or wagering real money. The casino may request age proof and restrict or suspend access for non-compliance. Real-money play is prohibited from numerous restricted countries and territories, including the United States, United Kingdom, Spain, France (and its overseas territories), Netherlands, Israel, Lithuania, Azerbaijan, Armenia, Russia, Ukraine, and others. Additional bans apply to FATF blacklisted (North Korea, Iran) and greylisted nations (Albania, Barbados, Cambodia, Myanmar, Turkey, UAE, Yemen, Zimbabwe, etc.), plus further excluded locations such as Afghanistan, Cuba, Iraq, Libya, Syria, Venezuela, and more. Breaches may prevent successful withdrawals or refunds.
Player Account Usage
Registration and account creation are required to place wagers. You must supply accurate, complete mandatory details (including a valid email) and keep them current. Login credentials are your responsibility to protect; the casino bears no liability for unauthorized access due to disclosure. SSL encryption secures transactions, and customer data remains confidential. Withdrawals must use the same method as deposits. Fund transfers between players or account sales are forbidden. Errors in wagers or payments allow cancellation or correction. Users must report software issues immediately and not exploit them, or face liability for related costs. Suspected system manipulation may lead to payment retention and potential criminal action. The casino may alter or terminate games or events as needed.
Deposits
Game participation requires sufficient account balance. Minimum deposits vary by country (typically €2–€15 equivalents), while maximums depend on the payment method; cryptocurrencies are supported within limits. Bonuses may be credited under specific conditions displayed on the site—bonus funds become wagerable only after real funds are exhausted, and early withdrawal of real funds forfeits bonuses and related winnings. The platform is not a financial institution, earns no interest on balances, and performs no currency exchanges. Deposits must use personally owned payment methods matching your registered name; violations may result in confiscation. Acceptance of a deposit does not waive verification requirements or confirm jurisdictional legality.
Withdrawals
The minimum withdrawal is €50 equivalent, with maximums varying by method (excess amounts paid in installments). Erroneous credits remain casino property and may be deducted or reclaimed as debt. Substantial wins may be paid in monthly installments. Verification (KYC) is required at first withdrawal and potentially later, including ID, proof of address, and payment method documents—fraudulent submissions may lead to confiscation. Deposits must be wagered at least once for anti-money laundering compliance; players handle all taxes and fees. Processing may take up to 72 hours, plus method-specific times; bank transfers can incur intermediary charges (up to €16 equivalent). Withdrawals require full identity and activity verification, even if later cancelled.
Responsible Gaming and Account Management
Self-exclusion closes the account immediately, with efforts to block new registrations (though player vigilance is required). Loss limits and other controls are available. Dormant accounts (inactive 12 months) incur a €10 monthly fee while balance remains positive. Account closure is possible by emailing [email protected], with funds returned after verification (possibly including interviews or selfies). The casino may close accounts and refund balances (minus charges) at its discretion without notice.
Liability Disclaimer and Anti-Fraud Measures
Players are responsible for taxes on winnings and accept the risk of loss. The casino disclaims liability for damages from errors, technical issues, force majeure, player violations, fraud, or unforeseen circumstances, with total liability capped at the relevant wager amount. Strict anti-fraud policies allow account termination, payout suspension, and regulatory reporting for collusion, chargebacks, multiple accounts, bonus abuse, cheating, or similar actions. Verification checks may be ongoing, with non-compliance leading to withheld payments or sanctions. Refunds follow strict procedures, often requiring documentation, with credit card deposits potentially refunded up to deposit amounts.
Complaints, Intellectual Property, and Additional Provisions
Complaints are handled via customer support and may escalate internally or to regulators. Server logs determine outcomes in disputes. Intellectual property rights are reserved; content use is limited to personal, non-commercial purposes with proper attribution—unauthorized reproduction, modification, or commercial exploitation is prohibited. NetEnt games have additional jurisdictional restrictions and blacklists as detailed in their terms, prohibiting supply or play in numerous countries worldwide, with extra limits on branded titles like Planet of the Apes, Vikings, Narcos, Street Fighter, and Fashion TV.